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Disclosures
Every home is unique, and we do our best to accommodate the equally unique needs of your home. To make our team most effective, and to reduce any confusion, please review the disclosures below. If you have any questions please contact our support team.
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Debris Removal: The home should be free of debris. Light tidying is included, but organizing clutter is at the discretion of the cleaning team lead.
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Furniture Moving: Our cleaning team does not move large furniture.
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Adult Presence: For new clients, an adult over the age of 18 must be present during the initial visit.
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AC Filter Replacement: For members, easy access to the AC unit and the proper filter is required. Housework does not provide filters.
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Exterior Cleaning: Our cleaning team does not clean outside areas, such as porches or garages.
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Key Handling: Our team does not hold onto spare keys. If access to your home is needed, please provide a code or leave a key in a lockbox.
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Service Packages: Housework does not offer a la carte services; all services are performed in packages.
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High Surfaces: Windows and surfaces above 8 feet are not included. Please inform us of any specific cleaning requests.
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Bed Making: Our team will make any beds that are unmade or if fresh linens are provided; however, we specialize in home cleaning and maintenance and do not train our staff for certain housekeeper services like bed making.
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Dishes: Our team will load dishwashers and wash dishes in the sink solely at the discretion of the cleaning team lead.
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Cleaning Technician Discretion: The cleaning team lead will have the ultimate discretion for what services won't be performed if there are safety (or other) concerns preventing service.
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