• Quote valid for 30 days.

• By booking with Housework Home Maintenance, the client agrees to the following terms.
  
  ## Services and service area
  
  - We provide residential and small office/commercial cleaning. We do not service restaurants, hotels, motels, or schools.
  - We only service **St. Augustine** addresses.
  - Any service occurring less frequently than monthly will be treated as an initial service and reflect initial-service pricing.
  
  ## Quote, scope, and pricing
  
  - The detailed scope of service is listed above on the quote. Clients must review the complete scope before approving and signing the quote.
  - When applicable, the quote will list separate estimates for the initial cleaning and recurring cleanings.
  - Housework services are priced and billed by the job, not by the hour.
  - Pricing is based on the full size of the space unless otherwise specified.
  - Housework does not clean partial rooms. If a room is included in the service scope, Housework will clean the entire room.
  
  ## Scheduling, reminders, and communication
  
  - We collect each client’s availability during onboarding.
  - Visits will only be scheduled within the client’s documented availability unless a different date or time is agreed upon directly with the client.
  - We will provide a fixed service day and an estimated arrival time or arrival window when possible.
  - Arrival windows may range from approximately 30 minutes to several hours because earlier appointments, emergencies, travel, and other schedule changes can affect arrival time.
  - We will communicate as soon as possible if the expected arrival time changes on the day of service.
  - Clients must provide a preferred phone number for appointment confirmations and service-related messages.
  - Text messaging is the preferred communication method for active clients and generally provides the quickest response.
  - Emails may take up to 72 hours to receive a response. For time-sensitive requests, call or text **904-712-2629**.
  - Clients can review all scheduled jobs through their Client Hub.
  - An adult age 18 or older must be present for the first visit. After the first visit, the client does not ordinarily need to remain home as long as safe and reliable property access has been arranged.
  - Commercial schedules are agreed upon directly with the commercial client.
  
  ## Products, allergies, preparation, and property requirements
  
  - Housework provides all cleaning products, tools, and equipment used during each appointment.
  - To protect technician safety, Housework cannot use cleaning products supplied by the client.
  - We use non-toxic products and follow strict safety procedures.
  - Clients must notify Housework in writing before service of any allergies or sensitivities to cleaning products, ingredients, or fragrances.
  - Without written notice of an allergy or sensitivity, Housework is not responsible for adverse reactions involving products used during service.
  - Spaces must be tidy before arrival.
  - Furniture weighing up to 10 pounds may be moved when it can be done safely. Technicians will not relocate, scoot, or move furniture weighing more than 10 pounds.
  - If a client wants the area underneath heavier furniture cleaned, the client must move the furniture before the team arrives. Otherwise, Housework will clean around the item and underneath it only where safely accessible.
  - The property must be maintained at or below **73°F** during service.
  - Running hot water and working electricity must be available throughout the appointment.
  - The property must be free of fleas and other pest infestations at the time of service. If a pest issue is identified, Housework may stop or reschedule service until the property has been treated.
  - Access must be provided through a code or lockbox.
  - Linens must be provided for linen changeovers. Housework does not provide laundry services.
  
  ## Cleaning scope and exclusions
  
  - Surfaces above eight feet are cleaned using a wand.
  - Surfaces that are more than 50% covered are cleaned around rather than cleared, clients should clear items if there is excess clutter to make the most of their service.
  - Our team may lightly arrange pillows and blankets.
  - We do not provide housekeeping services, including general tidying, washing dishes, or making beds.
  - Housework does not unclog toilets or drains. If a toilet or drain is clogged, technicians will clean around it when possible without handling or correcting the blockage.
  - Housework does not dust, wipe, water, or otherwise clean plants.
  - Exterior surfaces and spaces are excluded unless specifically purchased and listed as an add-on on the quote. The exterior glass of sliding glass doors is the only exterior surface included without a separate add-on.
  - Housework will not perform intensive grout treatment on unsealed grout because the grout may disintegrate or become damaged. General cleaning of the remaining shower or tub surfaces may still be completed when included in the service scope.
  - When hard-water treatment is included, it may improve calcium buildup on glass and fixtures, but complete removal of all hard-water spots is not guaranteed.
  - Deep cleans may be required for heavily soiled areas.
  - Technicians may skip tasks that are unsafe or outside the documented scope.
  - All service requests or changes must be communicated directly to the Housework office rather than to technicians onsite so the request can be documented and distributed correctly.
  - Service requests or changes must be submitted at least 24 hours before the scheduled appointment. Requests received later may not be completed during that visit.
  
  ## Biohazards and waste
  
  - Housework does not clean or handle blood, bodily fluids, used personal-hygiene items, pet waste, or human waste.
  - Team members must stop work in the affected area and notify the Team Lead.
  - Needles and other sharps are never handled.
  
  ## Pets
  
  - All pets in the space must be vaccinated.
  - Pets must be safely confined during the cleaning service.
  - If a pet is prone to escaping, the client must secure the service entrance with an additional barrier, such as a baby gate, while the team is entering, exiting, loading, or unloading.
  
  ## Before-and-after photos and tips
  
  - Housework may take before-and-after photographs of cleaned surfaces, flooring, toilets, faucets, and other fixtures for documentation and business purposes.
  - Service photographs will exclude personal belongings, personal photographs, and private elements of the home whenever possible.
  - Clients may leave a tip through the link on their invoice. Tips go directly to the service team.
  
  ## Client Hub, deposits, billing, and payment security
  
  - A 25% deposit is required for all new clients.
  - Clients approve their quote and pay the required deposit through the Client Hub. The Client Hub is also used to review appointments and invoices.
  - By entering payment information and paying the deposit, the client authorizes the payment system to securely store the card for future service payments.
  - Residential clients are billed automatically per completed visit using the payment card stored on file.
  - Automatic payment and a valid payment method stored on file are required for service.
  - Cash and checks are not accepted onsite.
  - Clients must update expired or changed payment information through the Client Hub before service.
  - After an automatic payment is processed, the client will receive an email receipt with access to the related invoice.
  - If a charge is unexpected or appears incorrect, the client must contact Housework as soon as possible so the charge can be reviewed, explained, or corrected when appropriate.
  - Payment information is handled through Jobber and its trusted payment-processing and data-hosting providers, including Stripe and AWS. These providers maintain security controls for storing and processing payment data.
  - Commercial clients are billed monthly under Net-30 terms.
  - Payments more than seven days past due are subject to a 10% late fee and may result in service being paused. This applies to all clients.
  
  ## Quality guarantee
  
  - We offer a 24-hour quality guarantee.
  - Issues must be reported with photos within 24 hours.
  - If the issue qualifies under the guarantee, Housework will return to address it at no additional charge.
  
  ## Cancellations and property access
  
  - Housework does not require a service contract. We believe our quality is our contract, and clients may cancel recurring service at any time.
  - An automated appointment reminder will be sent eight days before the client’s next service and another reminder will be sent two days before service.
  - Clients should notify Housework of any conflicts as soon as possible after receiving the reminder. The eight-day reminder allows Housework to finalize the schedule one week before service, gives our team time to adjust their schedules, limits disruptions, and helps us provide reliable work for the team.
  - Any cancellation, rescheduling request, or other appointment adjustment made within 48 hours of the scheduled service may be subject to a **$50 cancellation or rescheduling fee** added to the client’s next service or removal from the schedule.
  - To cancel service, call or text **904-712-2629**.
  - If the team cannot access the property, the team will wait 15–30 minutes before leaving for the next scheduled service.
  - The inaccessible visit will be rescheduled when possible.
  - Lack of access forfeits the deposit and may result in a $50 fee being applied to the next service.
  - Excessive rescheduling may result in removal from the calendar.
  
  ## Insurance and liability
  
  - Housework is insured and bonded for theft.
  - Housework is not liable for pre-existing damage, unsecured items, or pet-related issues.
  
  ## Member and referral benefits
  
  - Members on a recurring service plan that is monthly or more frequent receive **25% off move-out cleanings**.
  - Deep cleans are not discounted.
  - Refer a friend and receive **50% off your next regular service**. Deep-clean add-ons are excluded.
  - The referred client’s initial cleaning fee is waived.
  
  ## Changes to terms
  
  - Terms may change. Major updates will be communicated by email.
  
  ## Quote acceptance
  
  By accepting this quote, the client confirms that they have reviewed the detailed scope listed above and agrees to the total amount stated, including applicable taxes and fees, and to the terms provided. Acceptance constitutes an agreement to pay in full for services completed according to the stated scope and schedule.
  
  This agreement applies only to services completed. It does not constitute an ongoing contract or lock the client into future services or any continuing service agreement.

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